Accessing SJPS Zendesk Support Portal

Beginning August 1, 2025, we are officially transitioning to Zendesk as our new helpdesk and support ticketing platform. This change brings a more modern, efficient, and user-friendly system for submitting and tracking support requests across the district. Whether you’re reporting a technical issue, requesting service, or following up on an open ticket, Zendesk will streamline communication and improve our ability to serve staff in a timely and organized manner.

What’s Changing

• New Portal: Support requests will now be submitted via our Zendesk Help Center instead of email or other systems.

• Ticket Tracking: You’ll be able to view and track the status of your requests at any time.

• Knowledge Base Integration: Common questions and how-to guides will be available directly in the support portal.

• Improved Response Workflow: Tickets will be routed automatically to the right team for faster service.

How to Log In

1. Visit our Zendesk Help Center at: https://support.sjschools.org

2. Click Sign In in the upper-right corner.

3. Select the "Sign in with Google" button and log in with your district Google Workspace credentials (use your school email).
   
   

4. The first time you log in, Zendesk may prompt you to authorize your Google account.

How to Submit a Request

1. Go to the Help Center and click Submit a request at the top of the page.

2. Select the appropriate request type (e.g., "Technology Issue," "Facilities Request").

   

3. Fill out the form with as much detail as possible, including location and contact info.

4. Click Submit. You’ll receive a confirmation email with your ticket number.

💡 Tip: You can also reply to ticket emails to update or respond to your open tickets.

🛠️ Note:
At launch, only Technology and Facilities request forms will be available. These are broad, general-purpose forms that serve as a starting point. Over time, we will be introducing more specific forms—such as Classroom AV, Staff Hardware, and HR Requests—to better guide your submissions and improve routing.

Frequently Asked Questions (FAQ)

Q: Can I still email support?
A: Starting August 1, email requests will auto-create a Zendesk ticket. However, the Help Center is preferred for full functionality and faster routing. Submitting tickets via email may delay getting a response to your request.

Q: What happened to my old tickets?
A: Tickets submitted before August 1 will continue to be resolved in the previous system. Anything submitted after that date will be handled in Zendesk.

Q: How do I check the status of my request?
A: Log into the Help Center and click your name in the upper-right corner, then choose Requests to view all your open and past requests.

Q: Who can I contact for help using Zendesk?
A: Reach out to the Tech Department or submit a request using the Zendesk Help form if you encounter issues logging in or navigating the portal.